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Data Deletion

Last updated: September 25, 2026

1. Introduction

Quotae lets you delete your account and business data from the app or by contacting us by email. Deleted business data cannot be recovered. We retain the limited records described below. For details about data handling, see our Privacy Policy.

2. Option 1: From the app

To delete your account and data from the Quotae app:

  1. Open Quotae on your device.
  2. Go to Settings (gear icon).
  3. Tap Account.
  4. Tap Delete account.
  5. Confirm the deletion.

Your business data is deleted and cannot be recovered. The limited deletion record described below is retained.

3. Option 2: By email

If you cannot access the app, send an email to use@quotae.app with the subject "Data deletion request" from the email address registered on your account. We will process your request within 30 days.

4. Data that is deleted

When you request account deletion, we delete the following data:

  • Display name and avatar
  • Business profile (tax ID, address, logo)
  • Quotes and invoices
  • Line items
  • Stored PDF files (Cloudflare R2)
  • Company logo
  • Client database
  • Materials and services catalog
  • Notifications
  • Push notification tokens
  • Authentication sessions
  • Export jobs
  • Polar customer record

5. Data that is retained

After account deletion, we retain these limited records:

  • Deleted account record: email address, account identifier, deletion date, original trial end date and whether the account has previously paid. We use this record to recognize a returning email and preserve its original trial allowance. It does not contain your business documents and cannot restore deleted data. To request erasure of this retained record, contact use@quotae.app.
  • Billing records: retained for 5 years under Spanish tax law (Ley 58/2003 General Tributaria).
  • Diagnostic reports: Sentry reports are filtered for sensitive data and retained according to Sentry's policy.

6. Deletion timelines

  • Business profile and documents: deleted upon confirmation and cannot be recovered. The limited deleted account record is retained.
  • Cloud files (PDFs, logos): purged from Cloudflare R2 within 30 days.
  • Polar record: deleted immediately (best-effort).
  • Billing records: retained for 5 years per legal obligation.

7. Contact

If you have questions about data deletion, contact us at use@quotae.app. We will respond within 30 days as required by the GDPR.